.webp)
.webp)
.webp)
.webp)
Rogers completed its acquisition of Shaw Communications back in April 2023, but millions of Western Canadian customers still see "Rogers together with Shaw" on their monthly invoices. If you search for "shaw bill payment" hoping to find clear instructions, you're far from alone. Customers across Alberta, British Columbia, Saskatchewan, and Manitoba continue to rely on Shaw-branded services - and they need straightforward answers about how to pay.
Here's why this matters right now: Rogers together with Shaw 2-year ValuePlans include a 24-month Price Guarantee on all eligible Internet tiers. That means many legacy Shaw customers are still mid-contract well into 2026 and will continue receiving Shaw-styled bills for months to come. The merger created real confusion - which login portal to use, whether old payment methods still work, and where to send cheques if you still pay by mail.
This article serves as your one-stop guide. We cover every available payment method, walk you through common troubleshooting scenarios, and show you how to earn 1% cashback on every Shaw bill through Neobanc. For a complete overview of all Canadian bill payment options, see our guide to paying bills and earning cashback. Whether you pay online, by phone, or in person, we have you covered.
Rogers Communications officially closed its $26-billion acquisition of Shaw Communications in April 2023. Shaw-branded internet, TV, and phone services in Alberta, British Columbia, Saskatchewan, and Manitoba now operate under the "Rogers together with Shaw" banner. The transition did not happen overnight - Rogers phased in changes gradually to minimize disruption for existing customers.
Importantly, existing Shaw account numbers, billing cycles, and payment methods were preserved during the transition. If you had pre-authorized payments set up through your bank before the merger, those continued to function. The main change? The online portal now redirects to rogers.com, and your login credentials were migrated to the Rogers system.
Most of the billing mechanics remain identical to what Shaw customers already knew. Your account number didn't change. Your billing date didn't shift. And your preferred payment method still works the same way. Rogers preserved these details deliberately to make the transition as smooth as possible.
Customers on 2-year ValuePlans also gained new perks. Data from Rogers shows that customers can access over 20,000 Rogers WiFi hotspots across Western Canada as part of their plan benefits. That's an added bonus of the merger that many legacy Shaw customers don't realize they already have.
One important distinction: Shaw Direct (satellite TV) was rebranded to "Shaw Direct" and maintains its own billing portal. If you subscribe to satellite TV services, you manage your account and payments through the Shaw Direct portal rather than the main rogers.com site. Don't confuse the two - they are separate systems with separate logins.
Regardless of branding changes, every payment method outlined in this guide applies to bills you receive under the "Rogers together with Shaw" name. Let's walk through each option, starting with the most popular: online payments. You can also check our FAQ and help centre for questions about paying telecom bills through third-party platforms.
The fastest way to handle your shaw bill payment is through the MyRogers online portal at rogers.com. Here's how:
If you haven't registered your former Shaw account on the Rogers site yet, you'll need your Shaw account number (found on any previous bill) and the email address associated with your account. The registration process takes about five minutes, and you only need to do it once.
Most Canadian banks let you add Rogers (formerly Shaw) as a payee through their online banking platform. This is the method many Canadians prefer because it doesn't require logging into a separate portal.
This approach works well for people who like to manage all their financial obligations in one place. However, it doesn't earn you any rewards. We'll cover how to change that later in this guide.
Rogers offers a free mobile app (available on iOS and Android) that lets you view your bill, track data usage, and make payments from your phone. Former Shaw customers can download the MyRogers app and sign in with the same credentials they use on rogers.com.
The app supports one-time payments and lets you set up auto-pay so you never miss a due date. It also sends push notifications when your bill is ready, which is handy if you want to avoid missed payment issues.
If you prefer speaking with a real person, you can call Rogers customer service to make a payment over the phone. Here are the numbers to use:
Have your account number and a credit or debit card ready before you call. The automated system can process payments without waiting for an agent, but live representatives are available if you need help with billing questions. Phone payments process immediately, so this method works well when your bill is due the same day.
Rogers operates an automated phone payment system that walks you through the process step by step. You'll enter your account number, verify your identity, and then input your payment card details using your phone's keypad. The entire process takes about three minutes. If you're comfortable with different payment approaches, this one offers speed without needing internet access.
Rogers operates retail locations across Western Canada where you can walk in and pay your bill at the counter. Staff accept cash, debit, and credit cards. You can find your nearest location using the store locator on rogers.com.
This option suits customers who prefer face-to-face transactions or who want to discuss their bill with a representative at the same time. Just bring a copy of your bill or your account number.
You can also pay your Shaw/Rogers bill at any Canada Post outlet. Simply bring your bill stub to the counter and pay with cash or debit. Some convenience stores and retail chains that partner with payment networks like PaySimply or Paysafe also accept telecom bill payments.
Keep in mind that in-person payments at third-party locations may take two to three business days to post to your account. If your due date is approaching, call Rogers to confirm receipt or use a faster method. For those managing multiple bills and housing expenses, our cashback calculator can help you see how much you could save by paying differently.
Yes, you can still pay by cheque through the mail. Include your payment stub from the bill and send a cheque payable to "Rogers Communications" to the address printed on your invoice. Mail your payment at least 10 business days before the due date. This method is declining in popularity, but Rogers still supports it.
Auto-pay eliminates the risk of forgetting a due date. You can set it up through the MyRogers portal or the app by navigating to Billing > Payment Methods > Set up Auto-Pay. Rogers offers two options:
If you had auto-pay configured with Shaw before the merger, it should have carried over. But it's worth double-checking in your MyRogers account to make sure your payment information is still current. A missed payment due to an expired card can hurt your credit-building efforts.
Some customers prefer setting up recurring payments through their bank rather than giving Rogers direct access to their account. Most Canadian banks support this through their bill payment scheduling feature. You set the amount, the frequency, and the start date - the bank handles the rest.
The downside? If your bill amount varies month to month (due to usage charges or one-time fees), a fixed recurring payment might underpay or overpay. You'll need to monitor your statements and adjust accordingly. If you ever encounter a failed payment situation, act quickly to avoid service interruptions.
Choosing the right payment method depends on your priorities - speed, convenience, or rewards. Here's a side-by-side comparison of every option available to Shaw/Rogers customers in 2026:
Shaw/Rogers Bill Payment Methods Comparison
| Payment Method | Processing Time | Fees | Rewards Potential | Best For |
|---|---|---|---|---|
| Online (MyShaw) | 1-2 business days | $0.00 | None | Quick & easy |
| Pre-Authorized | Same day (scheduled) | $0.00 | None | Set & forget |
| Credit Card | 1-2 business days | $1.50-$2.00 | 1%-2% cashback | Rewards seekers |
| Debit Card | 1-2 business days | $0.00 | None | No-fee payers |
| Phone Payment | 1-2 business days | $0.00 | None | Non-tech users |
| In-Store | Immediate | $0.00 | None | In-person help |
| Mail (Cheque) | 5-10 business days | $0.00 + postage | None | Traditional payers |
As you can see, most methods charge no direct fees, but almost none of them reward you for paying. That's a missed opportunity when you consider how much Canadians spend on telecom bills every month. If you're already using credit cards for other payments, you know how valuable even 1% back can be over time.
Your "Rogers together with Shaw" bill contains several sections that can look confusing at first glance. Here's what each major line item means:
If you signed a 2-year ValuePlan, your bill reflects a $10 per month discount for Internet Only services compared to month-to-month pricing. This discount appears as a separate credit line on your invoice.
Be aware of the early cancellation fee structure. Rogers calculates these fees based on the number of months remaining on your contract, multiplied by either $15 or $30 depending on your specific ValuePlan tier. If you're considering cancelling early, do the math first. A customer with 12 months remaining on a $30-tier plan would owe $360 in cancellation fees.
Understanding these details helps you plan your budget - and knowing exactly how much you owe each month makes it easier to explore prepayment strategies for all your recurring expenses.
Neobanc gives Canadians 1% cashback on bill payments — including Rogers and Shaw invoices. Why not get paid while you pay?
Earn Cashback NowMost Canadians pay their telecom bills and receive nothing in return. No points. No cashback. Nothing. That changes when you route your shaw bill payment through Neobanc. We offer 1% cashback on bill payments - including Rogers/Shaw bills - turning a routine monthly expense into real savings.
Here's the math: if your monthly Shaw internet bill is $100, that's $12 back in your pocket every year. Combine that with cashback on your rent payments, mortgage payments, and even gift card purchases, and the savings add up fast.
The payment reaches Rogers on time, your account stays in good standing, and you earn money back on something you were already paying. It's one of the simplest ways to make your fixed expenses work harder for you. Check out our finance tips blog for more ways to save on everyday costs in Canada.
If you made a payment but it doesn't appear on your Rogers/Shaw account within the expected timeframe, don't panic. Follow these steps:
The most common post-merger issue is login confusion. Some customers try to log in at shaw.com and get redirected to rogers.com, then their old password doesn't work. Here's what to do:
If you're dealing with a completely locked-out account, a Rogers store representative can verify your identity in person and reset your access. Bring government-issued photo ID and a recent bill. Managing your accounts online is always easier - and if you're changing payment methods for other bills too, having digital access everywhere saves significant time.
If you spot an unfamiliar charge on your bill, call Rogers customer service at 1-888-764-3771. Have your bill in front of you and note the specific charge, the date it appeared, and why you believe it's incorrect. Representatives can investigate and issue credits if appropriate.
For unresolved disputes, you can escalate to the Commission for Complaints for Telecom-television Services (CCTS), a free and independent dispute resolution service for Canadian telecom customers. Document everything - dates, reference numbers, and the names of agents you spoke with.
When your 2-year ValuePlan expires, Rogers typically moves you to month-to-month pricing, which costs more. Call the retention department before your contract ends and ask about renewal offers. Loyalty discounts are real, and representatives often have access to unadvertised promotions.
Rogers offers discounts when you bundle internet, TV, and mobile services. If you're paying separately for these, bundling could save $15 to $30 per month. Just make sure you actually use all the services in the bundle - paying for TV you never watch isn't a bargain.
Internet speed tiers and pricing change frequently. The plan you signed up for two years ago might now cost less - or a faster tier might be available at the same price. Check rogers.com at least once a year and compare your current plan against what's currently offered. If you find a better deal, call and ask to switch.
Even after negotiating the lowest possible rate, you can squeeze out additional savings by earning cashback on every payment. Combine a negotiated bill with 1% cashback from Neobanc's bill payment feature, and you're paying less than anyone on the same plan who pays through traditional methods. Smart money management means making every dollar do double duty. If you're looking for more ways to build wealth in Canada, our average rent analysis provides useful context on where your money goes each month.
Looking for other telecom provider guides? See our payment guides for Telus Bill Payment and Bell Bill Payment.
No. Shaw.com now redirects to rogers.com. All account management and payments happen through the Rogers website or the MyRogers app. Your Shaw account number still works - just use it on the Rogers platform.
Yes, in most cases. Pre-authorized payments set up before the merger were migrated to the Rogers billing system. However, we recommend logging into your MyRogers account to verify that your payment information is current, especially if your credit card has been reissued since the transition.
Rogers charges late payment fees, which appear on your next bill. Continued non-payment can lead to service suspension. If you're having difficulty paying, contact Rogers at 1-888-764-3771 to discuss payment arrangements before your account falls behind. Keeping your payments current also protects your credit score - something that matters whether you're saving for a home or renting your next apartment.
Yes. If you have the account number, you can pay any Rogers/Shaw bill through online banking, phone, or in person. You don't need to be the account holder to make a payment - just an account holder to manage the account.
Yes. You can add Shaw Direct as a payee through Neobanc and earn 1% cashback on those payments as well. Visit our about page to learn more about how the platform works.
Paying your Shaw bill shouldn't be complicated, and it definitely shouldn't feel like throwing money away. Whether you pay through the MyRogers portal, your bank, by phone, or in person, you now have a clear roadmap for every available method. The Shaw-to-Rogers transition changed the branding, but your payment options remain flexible and familiar.
The smartest move? Stop paying full price for a bill that offers zero rewards through traditional payment channels. Route your shaw bill payment through Neobanc, earn 1% cashback every month, and let your telecom expenses actually give something back. Pair that with cashback on rent and cashback on your mortgage, and you're building a real savings strategy around expenses you already have.
Your bills aren't going away. But the way you pay them - and what you earn from paying them - is entirely up to you. Explore our realtor partner program and landlord partner program if you're in real estate, or dive into our enterprise API solutions if you're building payment tools of your own. Either way, start earning on every payment today.
Neobanc lets Canadians earn cashback on bill payments — including Rogers and Shaw invoices. Why pay full price when you don't have to?
Start Earning CashbackYes. Shaw's online billing portal now redirects to rogers.com. Log in with your existing Shaw credentials (or create a new MyRogers account) to make payments, view statements, and manage autopay. Your Shaw account number remains the same.
Call 1-888-472-2222 to reach Shaw (now Rogers together with Shaw) customer service. The automated system allows you to make payments using a bank account or credit card without speaking to an agent.
Yes. Neobanc offers 1% cashback on all bill payments, including Shaw/Rogers bills. Pay using Interac e-Transfer or credit card through Neobanc, and cashback is credited to your account automatically. On a $120/month bill, that's $14.40 per year back in your pocket.
Log in to your MyRogers account, navigate to Billing > Payment Methods, and select "Set up automatic payments." Link a chequing account or credit card. Autopay will withdraw the full balance on your due date each month.
Early cancellation fees apply. According to Rogers, the fee is calculated by multiplying the months remaining on your contract by either $15 or $30, depending on the specific ValuePlan you selected [6].
Payments made through your bank's online bill payment system typically take 1–3 business days to post to your Shaw/Rogers account. To avoid late fees, initiate payment at least 3 business days before your due date.
In most cases, yes. During the transition, Shaw account numbers were preserved. However, some customers received updated Rogers account numbers. If you're unsure, call 1-888-472-2222 or check your most recent statement for the correct number.
.svg){kind=small}
