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Frequently Asked Questions

Everything you need to know about paying, earning cashback, and partnering with Neobanc — all in one place.

Whether you’re paying rent, managing bills, earning cashback, or exploring partnerships, these answers are here to help you get started with confidence.

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Answers you can trust — straight from our founder

Kyle, CEO & co-founder of Neobanc, answers the most common questions about how Neobanc works, how we keep payments secure, and how we help you earn more from everyday spending.

We’re here to answer all your questions

Who is behind Neobanc?

Neobanc was founded by Kyle Collier (CEO) and Luis Parra (Cofounder, CTO).

Kyle Collier is a uWaterloo engineer with 15 years of experience scaling companies from idea to $55M+ in sales and has had multiple fintech exits while raising only $2.5M.

Luis Parra built and sold a fintech compliance company, has programmed LLMs for two $1B+ Y Combinator startups, and worked with the SEC on fraud investigations.

Josh Sookman (Growth & Retention Advisor) previously led Ritual.co’s growth from 1K to 1M+ users and has 15+ years of experience in scaling tech businesses.

The team has a combined 45+ years of experience, 5 successful exits, and has grown B2C payment apps to millions of users.

Why was Neobanc created?

Neobanc exists to accelerate everyones path to ownership starting with cashback on rent & bills, which supercharge savings for bigger down payments faster. We combine this with free rent reporting to expedite credit score growth for lower interest rates on borrowing (and mortgages). The vision was inspired by the CEO’s personal experiences with bankruptcy, housing challenges, driving our mission to make renting more rewarding.

Who is backing Neobanc?

Neobanc has received funding and support from renowned investors and institutions, including:

EWOR Accelerator Program – One of Europe’s top startup accelerators with a 0.1% acceptance rate backed by unicorn founders.

NAR (National Association of Realtors) REACH Program – The world's top Proptech accelerator, backing high-impact founders.

Lorenz Ventures – A leading venture firm investing in proptech and fintech startups.

Pareto20 Ventures – A leading venture firm with over 500 in high-growth startups.

SuperAngels – Europe’s top angel investing network

Felix Jahn – Top 50 Proptech investor who sold Europe’s largest Real Estate Marketplace.

Paul Muller (CEO of Adjust, NYSE: APP) company valued at $1B+

Petter Made (CEO of SumUp) company valued at $8B+ 

Florian Huber (Real Estate Marketplace CEO) – Investing in rental fintech innovation.

Stefan Glanzer (Angel Investor) – 200+ startup investments, including Monzo bank.

Ben Cambier (Angel Investor) – Early-stage fintech

Neobanc is strategically positioned with strong backing and a proven roadmap for scaling in North America.

Where is my money stored?

All funds are stored in CDIC-insured bank accounts and are never invested, ensuring the safety of your money.

When will rent-day microloans be available?

It’s now live! Need a backup plan before rent hits? You can now apply for a short-term loan through our partner — designed to help you plan ahead, not panic last minute. Processing can take up to 7 days, so apply early.

What happens to my cashback if I move?

Your accumulated cashback can be applied to your new rental contract, ensuring you continue to benefit from your rewards.

What is Neobanc?

Neobanc is a platform that allows renters to pay their rent, bills and mortgages through us and earn cashback rewards. You pay us, we pay your landlord, biller or bank on the due date, and you benefit from cashback on each payment.

When does rent reporting to credit bureaus start?

You can opt in and have your rent payments show up on your credit report 30-45 days after your rent is paid.

What happens if my rent payment is late?

We recommend you pay with Neobanc 3 business days before your payment due dates. Timely payments ensure on-time payments to your landlord. If you don’t pay on time, it's your responsibility to pay your landlord directly to avoid late fees or penalties.

What happens if I forget to fund my Neobanc wallet on time?

If you forget to fund your Neobanc wallet at least three days before your rent is due, we will transfer the funds to the landlord 3 days after your account is funded. This may come at ths cost of your cashback if we need to process the rent before 3 busienss days.

What happens if I change my bank account?

You can fund your Neobanc wallet from any bank account, provided the account holder's name matches the name on your Neobanc account.

How soon do I get my cashback?

Your cashback is credited to your Neobanc account once your rent payment is processed. 

Depending on your cashback tier: 

1% cashback applied toward your next rent payment

5% cashback applied to your next rent payment—next year.

This applies to payments made via Interac e-Transfer and credit card.

Is Neobanc safe to use?

Yes. Neobanc is compliant under PCI-DSS, is a regulated MSB with Fintrac and uses bank-level encryption for all services.

Is Neobanc available in my area?

Currently, Neobanc operates in Canada. We plan to expand to the U.S. soon.

How does Neobanc work?

When you pay with Interac e-Transfer (free) or credit card (1.75% to 2.5% transaction fee) at least three days before your rent is due, on the due date, we transfer the funds to your landlord (via e-transfer), and you earn cashback on every rent payment.

How does Neobanc make money?

Neobanc operates on a win-win model where renters earn rewards, landlords receive timely payments, and we generate revenue—without charging users fees.

Here’s how:

5% Cashback? It’s (presently) a limited-time promotion paid from our marketing budget. Also, since we keep all the “would-be cashback” for the first year, this reduces our payback period and increases our retention per user. 

Proprietary payment technology – Our high-volume payment processing tech optimizes transaction flow, allowing us to negotiate unique margins with financial partners, processors and payment networks.

Affiliate revenue – rent payments are normally account-to-account (ACA) payments (i.e. ACH, wire, e-transfer, cheque), so card payment networks typically don’t get a piece of the pie. So when we move what usually would be an ACA payment to them, they pay us a portion of what they earn.

These approaches, combined, make our model sustainable and profitable while ensuring renters are rewarded without fees or gimmicks. Industry veterans build Neobanc:

Kyle Collier (CEO) has scaled multiple fintech startups with successful exits.

Luis Parra (Cofounder, CTO) brings deep expertise in fintech compliance and payment infrastructure, having worked with the SEC and leading AI-driven financial systems.

With the right technology, partnerships, and expertise, we’ve created a system where renters win, landlords stay happy, and Neobanc thrives—without charging users a dime.

How do I earn cashback on my rent?

Neobanc offers 1% cashback applied toward your next rent payment. Alternatively, if you choose the 12 months plan, you can earn 5% cashback, paid out monthly over the year. This 5% option is a limited-time promotional incentive available to a limited number of customers and may be modified or discontinued at any time.

If you choose to pay by credit card, you may also earn additional rewards (such as cashback, points, or miles) based on your card’s existing rewards program. Neobanc enables you to stack your card’s rewards on top of ours, meaning you could earn up to 9% total cashback, depending on your card’s terms. Credit card rewards vary by issuer and are not guaranteed by Neobanc.

Does using Neobanc cost anything?

Neobanc is free for renters when making payments with Interac e-Transfer. If you choose to pay using a credit card, a 1.75% to 2.5% transaction fee applies.

How can I contact Neobanc?

For inquiries and support, reach out to us:

Ai Chatbot + Human: Who can answer 90% of questions
Email: team@neobanc.com
Call or Text (Canada): 1-647-559-2909Call or Text (International Toll-Free): 1-877-260-3846

Does Neobanc work with all banks?

Neobanc supports payments from banks that offer Interac e-Transfer services and now accepts credit card payments from Visa, Mastercard and American Express.

Does Neobanc support roommate or shared rent payments?

Yes, you can make multiple payments throughout the month or split the costs with roommates.

Do I need a minimum income to use Neobanc?

No. Neobanc is available to all renters, regardless of income level.

Can I use Neobanc if I’m renting from an individual landlord?

Yes! Neobanc works whether you’re renting from a large property management company or an individual landlord, as long as they accept e-Transfers.

Are there any hidden fees?

Neobanc operates transparently with no hidden fees. While funding your wallet via Interac e-Transfer is free, a 1.75% to 2.5% transaction fee applies when using a credit card.

Can I pay part of my rent through Neobanc?

Yes, but you are responsible for paying the remainder to your landlord.

Do I have to enable credit reporting manually?

Yep—100% opt-in. We’ll never share your rent data with credit bureaus unless you say yes.

Do I need my landlord’s approval to use Neobanc?

No. As long as your landlord accepts e-Transfers, you can use Neobanc without their direct involvement. The name on the payment is ours rather then yours, but the landlord receives the 100% of your payment.

When will rent-day microloans be available?

It’s now live! Need a backup plan before rent hits? You can now apply for a short-term loan through our partner — designed to help you plan ahead, not panic last minute. Processing can take up to 7 days, so apply early.

When does rent reporting to credit bureaus start?

You can opt in and have your rent payments show up on your credit report 30-45 days after your rent is paid.

What happens if my rent payment is late?

We recommend you pay with Neobanc 3 business days before your payment due dates. Timely payments ensure on-time payments to your landlord. If you don’t pay on time, it's your responsibility to pay your landlord directly to avoid late fees or penalties.

What happens if I forget to fund my Neobanc wallet on time?

If you forget to fund your Neobanc wallet at least three days before your rent is due, we will transfer the funds to the landlord 3 days after your account is funded. This may come at ths cost of your cashback if we need to process the rent before 3 busienss days.

What happens if I change my bank account?

You can fund your Neobanc wallet from any bank account, provided the account holder's name matches the name on your Neobanc account.

How soon do I get my cashback?

Your cashback is credited to your Neobanc account once your rent payment is processed. 

Depending on your cashback tier: 

1% cashback applied toward your next rent payment

5% cashback applied to your next rent payment—next year.

This applies to payments made via Interac e-Transfer and credit card.

Does Neobanc support roommate or shared rent payments?

Yes, you can make multiple payments throughout the month or split the costs with roommates.

Can I pay part of my rent through Neobanc?

Yes, but you are responsible for paying the remainder to your landlord.

Do I have to enable credit reporting manually?

Yep—100% opt-in. We’ll never share your rent data with credit bureaus unless you say yes.

Does using Neobanc cost anything?

Neobanc is free for renters when making payments with Interac e-Transfer. If you choose to pay using a credit card, a 1.75% to 2.5% transaction fee applies.

Are there any hidden fees?

Neobanc operates transparently with no hidden fees. While funding your wallet via Interac e-Transfer is free, a 1.75% to 2.5% transaction fee applies when using a credit card.

What happens to my cashback if I move?

Your accumulated cashback can be applied to your new rental contract, ensuring you continue to benefit from your rewards.

How does Neobanc work?

When you pay with Interac e-Transfer (free) or credit card (1.75% to 2.5% transaction fee) at least three days before your rent is due, on the due date, we transfer the funds to your landlord (via e-transfer), and you earn cashback on every rent payment.

How do I earn cashback on my rent?

Neobanc offers 1% cashback applied toward your next rent payment. Alternatively, if you choose the 12 months plan, you can earn 5% cashback, paid out monthly over the year. This 5% option is a limited-time promotional incentive available to a limited number of customers and may be modified or discontinued at any time.

If you choose to pay by credit card, you may also earn additional rewards (such as cashback, points, or miles) based on your card’s existing rewards program. Neobanc enables you to stack your card’s rewards on top of ours, meaning you could earn up to 9% total cashback, depending on your card’s terms. Credit card rewards vary by issuer and are not guaranteed by Neobanc.

Where is my money stored?

All funds are stored in CDIC-insured bank accounts and are never invested, ensuring the safety of your money.

Is Neobanc safe to use?

Yes. Neobanc is compliant under PCI-DSS, is a regulated MSB with Fintrac and uses bank-level encryption for all services.

Does Neobanc work with all banks?

Neobanc supports payments from banks that offer Interac e-Transfer services and now accepts credit card payments from Visa, Mastercard and American Express.