WE GOT YA.

(Seriously.)

Do you have a question, a doubt, or just curious? We’re renters too and we understand the pain you go through every month so we built Neobanc for people like us. Let’s get you the answers you deserve.

WTFAQ?

How can I contact Neobanc?

Why was Neobanc created?

How does Neobanc make money?

Can I link multiple bank accounts?

Who is behind Neobanc?

Who is backing Neobanc?

Does Neobanc work with all banks?

Is Neobanc safe to use?

Are there any hidden fees?

Does using Neobanc cost anything?

What happens if I change my bank account?

Does Neobanc support roommate or shared rent payments?

What happens if my rent payment is late?

Can I pay part of my rent through Neobanc?

What happens if I forget to fund my Neobanc wallet on time?

Where is my money stored?

What happens to my cashback if I move?

How soon do I get my cashback?

How do I earn cashback on my rent?

How does Neobanc work?

Do I need a minimum income to use Neobanc?

Can I use Neobanc if I’m renting from an individual landlord?

Do I need my landlord’s approval to use Neobanc?

Is Neobanc available in my area?

What is Neobanc?

When does rent reporting to credit bureaus start?

Do I have to enable credit reporting manually?

When will rent-day microloans be available?

Can I fund my Neobanc wallet using a credit card?

Secure Transaction

Your rent is protected.

It's your main expense, we know! So we took all the necessary steps to have this protected at all times.

And here is proof:
Money held in trust by Apaylo, secured by DC Bank (CDIC-insured up to $100K)
MSB Licence #C100000266
Full insurance coverage:
  • General Liability: $2M
  • Technology Professional Liability: $1M
  • Cyber Liability (First Party): $1M
  • Directors & Officers Liability: $1M
  • Commercial General Liability: $1M
  • Crime Protection: $250,000

See Zen policy details here.

Still?

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Proudly made in Canada