Do you have a question, a doubt, or just curious? We’re renters too and we understand the pain you go through every month so we built Neobanc for people like us. Let’s get you the answers you deserve.
For inquiries and support, reach out to us at team@neobanc.com.
Neobanc was created to help renters gain financial benefits from paying rent, a traditionally unrewarded expense. The idea was inspired by the CEO’s personal experience with housing challenges, driving our mission to make renting more rewarding.
Neobanc operates on a win-win model where renters earn rewards, landlords receive timely payments, and we generate revenue—without charging users fees.
Here’s how:
• Cashback tiers – Renters earn 1% cashback every month by default. Those who choose to stake their rewards for one year unlock up to 5% cashback.
• Proprietary payment technology – Our high-volume payment processing tech optimizes transaction flow, allowing us to negotiate unique margins with financial partners and payment networks.
• Affiliate revenue from payment networks – By strategically moving transactions between networks, we earn a share of the margins from major financial institutions—without impacting the user experience.
This approach makes our model sustainable and profitable while ensuring renters get rewarded without fees or gimmicks.Neobanc is built by industry veterans:
• Kyle Collier (CEO) has scaled multiple fintech startups with successful exits.
• Luis Parra (Cofounder, CTO) brings deep expertise in fintech compliance and payment infrastructure, having worked with the SEC and leading AI-driven financial systems.
With the right technology, partnerships, and expertise, we’ve created a system where renters win, landlords stay happy, and Neobanc thrives—without charging users a dime.
Currently, Neobanc does not support linking multiple bank accounts. However, you can fund your Neobanc wallet from any bank account, as long as the account holder's name matches your Neobanc account.
Neobanc was founded by Kyle Collier (CEO) and Luis Parra (Cofounder, CTO).
• Kyle Collier has 15 years of experience scaling companies from idea to $45M+ in sales and has had multiple fintech exits while raising only $2.5M.
• Luis Parra built and sold a fintech compliance company, has programmed LLMs for two $1B+ Y Combinator startups, and worked with the SEC on fraud investigations.
• Bruno Santiago (CMO) is a key part of the executive team, bringing 25+ years of experience in digital design & marketing, having led brand communications for major financial institutions.
• Josh Sookman (Growth & Retention Advisor) previously led Ritual.co’s growth from 1K to 1M+ users and has 15+ years of experience in scaling tech businesses.
The team has a combined 55+ years of experience, 5 successful exits, and has grown B2C payment apps to millions of users.
Neobanc has received funding and support from renowned investors and institutions, including:
• EWOR Accelerator Program – One of Europe’s top startup accelerators, backing high-impact founders.
• Pareto Holdings (Edward Lando) – A leading venture firm investing in high-growth fintech startups.
• Paul Muller (CEO of Adjust, NYSE: APP) – A key investor in Neobanc.
• Petter Made (CEO of SumUp) – Supporting Neobanc’s expansion.
• Florian Huber (Real Estate Marketplace CEO) – Investing in rental fintech innovation.
• Ben Cambier (Angel Investor) – Early-stage fintech investor.• Daniel Dippold (Founder of EWOR) – Supporting Neobanc’s growth and mentorship.
Neobanc is strategically positioned with strong backing and a proven roadmap for scaling in North America.
Neobanc supports payments from banks that offer Interac e-Transfer services and now accepts credit card payments, providing more flexibility in funding your wallet.
Yes. Neobanc utilizes proprietary payment processing technology to ensure secure transactions.
Neobanc operates transparently with no hidden fees. While funding your wallet via Interac e-Transfer is free, a 1.75% to 2.5% transaction fee applies when using a credit card.
Neobanc is free for renters when funding their wallet via Interac e-Transfer. If you choose to fund your wallet using a credit card, a 1.75% to 2.5% transaction fee applies.
You can fund your Neobanc wallet from any bank account, provided the account holder's name matches your Neobanc account.
At this time, Neobanc is designed for individual rent payments. We are exploring options to support shared rent payments in the future.
Timely funding of your Neobanc wallet ensures on-time payments to your landlord. If your wallet isn't funded on time, it's your responsibility to pay your landlord directly to avoid any late fees or penalties.
Currently, Neobanc processes full rent payments only.
If you forget to fund your Neobanc wallet at least three days before your rent is due, you’ll need to pay your landlord directly for that month, and you won’t earn cashback for that payment.
All funds are stored in CDIC-insured bank accounts and are never invested, ensuring the safety of your money.
Your accumulated cashback can be applied to your new rental contract, ensuring you continue to benefit from your rewards.
Your cashback is credited to your Neobanc account once your rent payment is processed.
Neobanc offers 1% cashback applied toward your next rent payment. Alternatively, if you choose to stake your cashback for a year, you can earn 5%. This applies to payments made via Interac e-Transfer and credit card.
You can fund your Neobanc wallet via Interac e-Transfer (free) or credit card (1.75% to 2.5% transaction fee) at least three days before your rent is due. On the due date, we transfer the funds to your landlord, and you earn cashback on every rent payment.
No. Neobanc is available to all renters, regardless of income level.
Yes! Neobanc works whether you’re renting from a large property management company or an individual landlord, as long as they accept e-Transfers.
No. As long as your landlord accepts e-Transfers, you can use Neobanc without their direct involvement.
Currently, Neobanc operates in Canada. We plan to expand to the U.S. soon.
Neobanc is a platform that allows renters to pay their rent through us and earn cashback rewards. You fund your Neobanc wallet, we pay your landlord on the due date, and you benefit from cashback on each rent payment.
Aiming for June/July 2025.We’re in final testing now. Soon, you’ll be able to opt in and have your rent payments show up on your credit report like they actually matter (because they do).
Yep—100% opt-in.We’ll never share your rent data with credit bureaus unless you say yes. Once the feature drops, you’ll get a clear, in-app choice to turn it on or skip it.
Launching July/August 2025.Need a backup plan before rent hits? You’ll be able to apply for a short-term loan through our partner—designed to help renters plan ahead, not panic last-minute. Processing takes up to 7 days, so apply early.
Yes, you can now fund your Neobanc wallet using a credit card. Please note that a 1.75% to 2.5% transaction fee applies. Funding via Interac e-Transfer remains free.
It's your main expense, we know! So we took all the necessary steps to have this protected at all times.
See Zen policy details here.
